Have a AK 20 that needs to be checked out.
anyone have any experiences with Neumann repair?
anyone have any contact numbers? I'm sure I can just google it...but...if you have experiences to share I'd appreciate it.
here ya go. thanks to rick for this info.
Actually its done through Sennheiser... go here if you need service
http://www.sennheiserusa.com/newsite/mat_dev/eclipse/open-new.asp
or here's the service dept number
860-434-9190 ext 186
perfect. That is exactly what i was needing.
Thanks,
+T
Quote from: KLowe on December 20, 2007, 06:04:34 PM
perfect. That is exactly what i was needing.
Thanks,
+T
they were great to work with when i sent in my 140's. decent prices too, and quick service. good luck!
Had a short in one of my active cables. Sent it in on the 9th and got it back today, the 18th. Fast.
My 150s have been there for almost 3 weeks. It took them about 10 days after the UPS delivery to give me a repair reference number. The woman on the phone said they were "backed up" after the holidays, despite an email I received that said turnaround on simple repairs would be about 48 hours.
You might want to give them a call and see what kind of turnaround they can promise you.
Found out today that the 150s are coming home to daddy today. Sennheiser/Neumann charged me less than 200 to bring both back to factory specs and apparently they did a few other little things.
I've missed my boys, its been 3 weeks. :'(
Sending in one of my KA100 lemo connectors as well as one of my active cables for repair. Was told three weeks. So much for a quick turnaround. From the sound of things it seems that they only have one Neumann tech.
KLowe, back to your original problem--what was (or is) the matter with your figure-8 capsule, and has Neumann USA been able to help you with it? I'm just curious because I don't think that their U.S. facilities are equipped to do any response testing on microphones or capsules other than by ear, and Neumann in general stopped repairing capsules years ago--if one of their capsules has a serious defect, they replace it.
KM 100-series "active capsules" all share a common assembly which contains the front end of the amplifier circuit. In the event of a failure in that assembly, it (at least theoretically) could be repaired or replaced separately from "the capsule part of the capsule"--but I'm not sure what their policy is about that these days. (The only repair problem I've ever had with my KM 150s was a bad spring contact in one of the amplifiers, which prevented it from working with extension cables or their almost-right-angle swivel joint.)
--best regards