Topic: My email to M-Audio...

[wbrisette]

Why would any company keep their R&D in the US anyway?  R&D almost inevitably follows manufacturing.  Who's going to stop them?

The company I work for does 90% of the R&D here in the US, the rest is in either China or Europe. All manufacturing is done in Taiwain. The big fear in the R&D world is instability of places like China. There is nothing stopping them from taking IP (Intellectual Property) and saying it now belongs to the government. That has happened, and is the biggest reason a lot of US companies are thinking twice about how much R&D goes abroad.

Wayne

[Nick Graham]

Well - after 3 months of complete BS, I finally got my Microtrack back today. Seems to be working fine, I updated it with the new firmware and everything went smoothly.

Glad to see this is finally over - though I stand by my previous statement that I will never buy another piece of M-Audio equipment.

Also, a HUGE thank you to Neutrino, who's been letting me borrow his MT for the last 9 weeks or so. It's cool folks like him that make TS.com such a great place.

Just curious if you got a replacement, or did they actually repair your original unit? Did they state what the problem was?
dB-

It's the same unit. They sent it back in my original box I sent it in, with no notes as to what was wrong, what they did to repair it, etc.

It's basically the exact same thing I sent, only now it'll turn on!

[mhibbs]

Well - after 3 months of complete BS, I finally got my Microtrack back today. Seems to be working fine, I updated it with the new firmware and everything went smoothly.

Glad to see this is finally over - though I stand by my previous statement that I will never buy another piece of M-Audio equipment.

Also, a HUGE thank you to Neutrino, who's been letting me borrow his MT for the last 9 weeks or so. It's cool folks like him that make TS.com such a great place.

Just curious if you got a replacement, or did they actually repair your original unit? Did they state what the problem was?
dB-

It's the same unit. They sent it back in my original box I sent it in, with no notes as to what was wrong, what they did to repair it, etc.

It's basically the exact same thing I sent, only now it'll turn on!

It's beside the point now, but back a long time ago when I went to buy a MAudio Audiophile 2496 Doug Oade told me he thought it was an excellent product but that there customer service was horrible.  Thinking I'd never use customer service anyway, I bought it, and it's been fine, but it sounds like your experience confirms what's been a problem for YEARS now.  +T for not turning into the unibomber.

Mitch