Edirol response to some concerns about the input jack. I can't say I really like the answer from a "gear that lasts for years" perspective. Mine hasn't failed but I guess I should just epoxy it up..
Support response:
I have an early R-09 and I\'ve heard the input jacks are prone to break. I know a number of people who have had the failure. I also have a friend who may purchase an r09 but is very concerned about the longevity of the input jack. I have heard the new silicone reinforcement of the jack is still a poor fix and still prone to tear out. Surface mount jacks rip out, that\'s a basic fact. Without pins through the board, I don\'t see how the jack can last for years.
1. How long is the warranty on the input jack?
2. What is the typical cost of repair outside the warranty?
3. How long does repair take?
4. If someone buys an r-09 today, how long will the jack warranty last?
The warranty for the R-09 is one year parts, and 90 days labor. Here is a link to our website for more warranty info:
http://www.rolandus.com/support/?ssection=s_service_repairFor out-of-warranty work, we charge $70.00 per hour plus parts (charged in 15 minute increments). We would expect that the repair or replacement of a jack on most of our products would take 30 minutes to 1 hour or a techs time.
If you need more information on this, or if you need to have a product serviced, please contact our Customer Service department at 1-323-890-3700 x2289. They are available Monday through Friday between the hours of 8:30am and 5pm Pacific Standard Time.
Sincerely,
Roland Product Support