as a longtime owner of an heb setup, i have NO problems sending the gear to len and having him fix it.
in fact, i have done so - after local shops (and local = hollywood, ca - so these are folks that are supposed to know what they are doing) could not find the problem, or blamed it on the capsule (it wasnt - the problem was the wiring). and the funny thing was that the wiring had been done by someone after i bought the setup from len (switched 1/8 plug with two rca males). anyway, len took the jury-rigged gear, traced the problem, shortened the cabling (per my request), and replaced the mini-xlr>rca sections of the cabling. the setup has worked flawlessly ever since. now, if i recall, i had to pay, but that is to be expected. the bottom line is that he fixed the setup when others couldnt even find the problem. (for the record, the reason i went local first was 'cos time was an issue, and i thought i would get it done quicker locally; it took longer - i should have just sent the mic setup to len in the first place)...