I have found my interactions with Chris to be top notch.
1. My first foray into taping was a CA-11 + 9100 preamp. We had so much back and forth that he got mixed up and sent me one with stepped gain. I sent it back and he immediately sent the variable gain version AND covered the shipping both ways.
2. I purchased a set of used CAFS-OMNIs here in the YS, and when I received them, one of the channels was out. I contacted him, and he agreed to repair them at no charge, even though I wasn't the original buyer. I sent the mics to him, and he fixed it within 2 weeks. He was in constant communication , ie., I would PM for an update, and he would usually reply within 24 hr.
3. I traded a set of guitar pickups for some of his gear (CA-14's + CA-9200 preamp). Because he makes the 9200 by hand, it took a while, probably a month or so. But again, he was reachable by PM and would respond within 24 h.
I have nothing but good things to say about Chris Church, both his products and his support. I would reach out to him by PM here, and if he doesn't respond, he may answer in this thread. If he has dropped the ball in any way, history has shown that he will step up to make things right.
Ted
who may be biased because he is Canadian too....