In Sound Forge, each window displays a signal that you have open for editing. It might be a file that you just opened, or it might be a file that you opened and then processed in some way, or a signal that you created in some other way entirely (e.g. by recording it live, or by synthesizing it), that doesn't exist (yet) as a sound file.
If you run Statistics on the signal, the dialog box will tell you the "Minimum sample value" and "Maximum sample value" for each channel. For example, if the minimum sample value for one channel says "-8,230 (-12.00 dB, -25.12 %)" while the maximum sample value says "11,638 (-8.99 dB, 35.52%)" then you could safely use the Volume control to raise the level of that entire channel (for the whole file) by any amount up to almost 9 dB. You take whichever of the two numbers has the lower "absolute value" (value regardless of positive or negative sign).
You're probably dealing with stereo recordings so you probably want to leave their balance unchanged if you're boosting the levels. In that case, figure out the lower absolute value for each channel separately as I just described, then compare the results for the two channels and use the value from the channel that had the lower absolute value; you can safely raise the entire file (both channels at the same time) by anything up to that amount.
The "Normalize" control does the statistics and the math for you, is all. But I don't recommend that you use it until/unless you understand what it's doing.
--best regards