Are you sure the cables are fully seated in the input connections? Sometimes a connector needs to be fully seated or you'll get signal loss. Both mics > preamp and preamp > recorder
Have you tried plugging the mics in directly to the M-10 (mic-in, not line-in) to see if it is the mics or the preamp? Have you tried plugging headphones into the output of the preamp to see if it is the M-10?