Spoke to Gary this morning again. The word from him is that they arent totally sure what it is, however once they know they will let me know and from that I will gladly let you all know. One note to remember, as I was thinking about this last night, it has only happened to 2 units. I'm sorry if I caused a panic, it has been because I've been in one myself.
Apogee has taken care of this issue with the best customer service. Honestly though, I'm thinking that after this issue it may be a company with whom I do not wish to do business.
Thats all for now.
Jonny