I had a 9200 that was built with reversed channels. Initially Chris claimed it was not possible for that to happen, but it was, verified with other mics and sources. I sent it back to him to be fixed, which it eventually was, but since it took several months for him to get it back to me, I had abandoned Church products by that time out of frustration.
So if your Ugly is switched, just flip the mics. Don't send it back for repair unless you don't need it for a very long time.