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Author Topic: Gefell Repair....who's the current U.S. contact?  (Read 2853 times)

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Offline ellaguru

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Gefell Repair....who's the current U.S. contact?
« on: March 06, 2019, 11:03:03 AM »
Need to send the 210's back home for a potential repair, and I dont recall which Stateside company is the current contact for them. 

Thanks!
Chris

Offline voltronic

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #1 on: March 06, 2019, 07:00:54 PM »
Need to send the 210's back home for a potential repair, and I dont recall which Stateside company is the current contact for them. 

Thanks!
Chris

PM John Wilett here on TS, or contact him on his website.  He is the UK Gefell distributor and will be able to point you in the right direction.
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Offline John Willett

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #2 on: March 15, 2019, 10:00:28 AM »
Need to send the 210's back home for a potential repair, and I dont recall which Stateside company is the current contact for them. 

In the USA, Gefell repairs are now being handled via Claudia Haase.  :coolguy:

She is based in New York and her e-mail is: claudia(at)streamworkv.us

If you need a telephone number please send me a PM as I don't want to put a telephone number on a public forum. (Telephone sent by PM)

She will be able to sort it for you.

When Gefell repair a mic. they put it back into the anechoic chamber to measure it and make sure it is fully complies with the same spec. as when it was first made.  :coolguy:

 :cheers:

« Last Edit: March 15, 2019, 02:53:09 PM by John Willett »

Offline ellaguru

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #3 on: March 25, 2019, 08:27:56 AM »
Thanks for the guidance....more than likely these are going up for sale with the caveat that something is wrong with either a cap or a body.  Working on identifying specific issues as i type. 

Offline jbell

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #4 on: March 25, 2019, 11:13:04 AM »
What exactly is wrong??  Can't you determine if it is the cap or body with some trouble shooting and switching the caps from one body to the next.  I might be interested if the caps are in working order.  LMK

Thanks for the guidance....more than likely these are going up for sale with the caveat that something is wrong with either a cap or a body.  Working on identifying specific issues as i type.
Microtech Gefell m20's> Nbob KCY> Naiant PFA(60v)> Sound Devices Mixpre-6 @24/48

-22        -12         -6        TDS     
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|Record|  Runtime: 4:19.99  {|||] 75%

Offline ellaguru

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #5 on: March 25, 2019, 11:16:30 AM »
What exactly is wrong??  Can't you determine if it is the cap or body with some trouble shooting and switching the caps from one body to the next.  I might be interested if the caps are in working order.  LMK

Thanks for the guidance....more than likely these are going up for sale with the caveat that something is wrong with either a cap or a body.  Working on identifying specific issues as i type.

thats exactly what im doing now....effect/issue is similar to the 'humidity effect' and theres a small signal disconnect.  swapped caps on the bodies to see if its either the cap or the body, or a combo of both.  bodies and caps will be sold as a set.  im taping less that 2x yearly now, and really have no desire to have them sent back to Germany for repair.  its not cable, pre, or recorder issue.  those have all been eliminated.

example:
drop out present on recording
cap 0334 body 0701

no drop out
cap 0333 body 0700
« Last Edit: March 25, 2019, 11:21:18 AM by ellaguru »

Offline jbell

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #6 on: March 25, 2019, 11:35:36 AM »
I am potentially interested in the caps and bodies, but would like to know if the cap or body is the problem.
« Last Edit: March 25, 2019, 05:46:22 PM by jbell »
Microtech Gefell m20's> Nbob KCY> Naiant PFA(60v)> Sound Devices Mixpre-6 @24/48

-22        -12         -6        TDS     
]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]][}   
]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]][} 
__________________________
|Record|  Runtime: 4:19.99  {|||] 75%

Offline jbell

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #7 on: March 26, 2019, 05:40:37 PM »
John,

  I tried this email to contact about MG repairs and the message bounced back.  Do you have another email contact??  Thanks for your time

Need to send the 210's back home for a potential repair, and I dont recall which Stateside company is the current contact for them. 

In the USA, Gefell repairs are now being handled via Claudia Haase.  :coolguy:

She is based in New York and her e-mail is: claudia(at)streamworkv.us

If you need a telephone number please send me a PM as I don't want to put a telephone number on a public forum. (Telephone sent by PM)

She will be able to sort it for you.

When Gefell repair a mic. they put it back into the anechoic chamber to measure it and make sure it is fully complies with the same spec. as when it was first made.  :coolguy:

 :cheers:
Microtech Gefell m20's> Nbob KCY> Naiant PFA(60v)> Sound Devices Mixpre-6 @24/48

-22        -12         -6        TDS     
]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]][}   
]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]][} 
__________________________
|Record|  Runtime: 4:19.99  {|||] 75%

Offline muj

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #8 on: March 27, 2019, 02:20:58 AM »
John,

  I tried this email to contact about MG repairs and the message bounced back.  Do you have another email contact??  Thanks for your time

Need to send the 210's back home for a potential repair, and I dont recall which Stateside company is the current contact for them. 

In the USA, Gefell repairs are now being handled via Claudia Haase.  :coolguy:

She is based in New York and her e-mail is: claudia(at)streamworkv.us

If you need a telephone number please send me a PM as I don't want to put a telephone number on a public forum. (Telephone sent by PM)

She will be able to sort it for you.

When Gefell repair a mic. they put it back into the anechoic chamber to measure it and make sure it is fully complies with the same spec. as when it was first made.  :coolguy:

 :cheers:


https://www.streamworkz.us/contact

Offline John Willett

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #9 on: April 02, 2019, 01:54:10 PM »
John,

  I tried this email to contact about MG repairs and the message bounced back.  Do you have another email contact??  Thanks for your time

Need to send the 210's back home for a potential repair, and I dont recall which Stateside company is the current contact for them. 

In the USA, Gefell repairs are now being handled via Claudia Haase.  :coolguy:

She is based in New York and her e-mail is: claudia(at)streamworkv.us

If you need a telephone number please send me a PM as I don't want to put a telephone number on a public forum. (Telephone sent by PM)

She will be able to sort it for you.

When Gefell repair a mic. they put it back into the anechoic chamber to measure it and make sure it is fully complies with the same spec. as when it was first made.  :coolguy:

 :cheers:

The email is:- claudia(at)streamworkz.us

It's a "z" at the end, not a "v" - sorry, she was spelling it over the phone to me and was trying to say the American version of Z as "zee" which I heard as "vee" we call a "Z" "zed".

So - it's claudia(at)streamworkz.us

and, yes, she is the main US contact for Gefell repairs now.

Offline Hypnocracy

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #10 on: March 31, 2020, 12:59:19 PM »
Almost a year later, Claudia is still the contact for your Gefell repairs. In contact with her now for a repair for distortion in one of my M20 caps, trying to get the cap screens replaced as they were mashed when I bought them years ago and general once over of the MV 200 preamp bodies since I owned them before getting the Nickie/FollowingBob colletes.

I'll report back once the ball gets rolling.
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Offline dactylus

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #11 on: April 01, 2020, 11:34:14 AM »
If memory serves Claudia handled the return of my new Aeta4Minx purchased a couple of years ago.  Aeta shipped it out with a "loose bolt" rattling around inside of the unit.   Inspection and return was quick and Claudia was super helpful!

My pair of Gefell M200's belonged to Doug Oade's at some point in time. I sent them in to Gefell for a checkup around 10 years ago in a group shipment with Gutbucket & Chuck here at TS.  Gefell reskinned the M20's and matched them, they also inspected the MV 200 preamps, replaced some of the components and installed new outer shells.  I was VERY happy with their work and the "good as new" factory finished product.

Good luck!
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Offline Hypnocracy

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #12 on: April 09, 2020, 08:03:25 AM »
Well...Covid 19 has slowed down things...two weeks in and all I have is confirmation that they have arrived in NYC...Hopefully they will be on their way back to teh Fatherland this time next week.
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Offline grindstone2

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #13 on: April 24, 2020, 08:42:19 PM »
Hi sorry I missed all this, I dealt with Microtech directly in Gefell for a repair, it took 7 months but in the end I had two perfectly matched M296s. There was an issue with one, feedback, in January and they sent a ppd UPS label for both and turned the repair around in about 1 month, no charge, as warranty.

Thee is no need, as far as I can see, in going through a middleman.

Here is my contact's info:

Katrin Schnabel
(Vertrieb / sales department)
 
Microtech Gefell GmbH
Georg-Neumann-Platz
D-07926 Gefell
GERMANY
+49 (0) 36649 882-0 phone
+49 (0) 36649 882-11 fax
e-mail: info@microtechgefell.de
www.microtechgefell.de
 
Geschäftsführer / president: Matthias Domke
Handelsregister / commercial register AG Jena  HRB 200385                             
Ust.-ID-Nr. / VAT no. DE150527844
Steuer-Nr. / Tax no. 161/114/00370         
WEEE-Reg.-Nr. DE 65576842
Erfüllungsort ist Gefell / place of performance is Gefell
Gerichtsstand ist der für Gefell/ place of jurisdiction is the competent court of Gefell


« Last Edit: April 25, 2020, 01:56:22 AM by grindstone2 »

Offline Hypnocracy

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Re: Gefell Repair....who's the current U.S. contact?
« Reply #14 on: May 31, 2020, 09:09:25 PM »
Seven months huh...pre RoNo virius...oh boy...

Mine were Shipped April first, two months all I've heard is that "they are there".
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