George, provided you're using the latest version of the VPN-1 client:
Right click on the systray icon, should look like a gold key.
Go to Settings
Select your VPN connection & click Properties
Select the Advanced tab
Check the 'Connectivity Enhancements' box, Use NAT traversal tunneling, and select both IKE over TCP and UDP encapsulation.
The majority of the time you have a VPN client that is behind some type of NAT firewall you need IKE over TCP & UDP encapsulation to get the tunnel to come up.
Al