yeah it sucks. it plays the records and it's all good and then bam, arm lifts and stops. i checked the arm and it still has at least another 1-1.5" for the arm to move inward. i took off the platter and there was nothing to mess with. like i said, the arm has two little screws on either side, but i don't see how that could help, it's probably just for putting in a new needle as the arm doesn't really raise more than a few mm.