Topic: Edirol R-09 not turning on?!?

[FXChrissy311]

So my R09 arrived yesterday and it looks awesome... I can't wait to go to a show to try it out.  But it would really help if the thing powered on

I was able to turn it on yesterday (to listen to the demos it comes packaged with).  I used 2 Energizer alkaline batteries.  Then I shut it off.  Then I tried to turn it back on and nothing...  Figuring the batteries were dead, I connected the AC adapter and tried to turn it on, but still nothing... (and yes I was pressing and holding the power button to turn it on)

*UPDATE*
I just ran to get new alkaline batteries... put 2 in and it turns on... BUT, I turned it off again, and tried turning it back on... nothing.

Anyone else experience this?

Thanks for any help,
Chrissy

[jtblam]

I haven't experienced this, but in the "release information" thread I commented on the build quality (mine has a poorly aligned OED). Other than that mine works fine. Yours sounds like a defective unit...

[FXChrissy311]

Thanks for the reply.  That's what I was fearing.  I read the reviews about the sliding hinge-type battery/card door... and I definitely agree that it was very poorly designed (especially since a regular battery door would have fit on the back of the unit perfectly).  Does it have anything to do with my current power problem?  I'm not sure... maybe.  This is just frustrating b/c I wanted to test it at an upcoming show... I'm not going to be able to return it and get a replacement in time now.    I also hope I can exchange it for a brand new unit (and that they don't try to fix this one and send it back to me).  Thanks again for the info though.

[daze]

Thanks for the reply.  That's what I was fearing.  I read the reviews about the sliding hinge-type battery/card door... and I definitely agree that it was very poorly designed (especially since a regular battery door would have fit on the back of the unit perfectly).  Does it have anything to do with my current power problem?  I'm not sure... maybe.  This is just frustrating b/c I wanted to test it at an upcoming show... I'm not going to be able to return it and get a replacement in time now.    I also hope I can exchange it for a brand new unit (and that they don't try to fix this one and send it back to me).  Thanks again for the info though.

Before you return it, write down the serial number, so you can verify that they send you a new one rather than the same one.  If a brand new item arrives DOA or fails shortly after you receive it, the seller should replace it with a brand new unit.  You paid for a brand new unit (not a refurbished unit), and that a brand new unit in perfect working condition is what you should receive.  Good luck.

[FXChrissy311]

Thanks for the reply.  That's what I was fearing.  I read the reviews about the sliding hinge-type battery/card door... and I definitely agree that it was very poorly designed (especially since a regular battery door would have fit on the back of the unit perfectly).  Does it have anything to do with my current power problem?  I'm not sure... maybe.  This is just frustrating b/c I wanted to test it at an upcoming show... I'm not going to be able to return it and get a replacement in time now.    I also hope I can exchange it for a brand new unit (and that they don't try to fix this one and send it back to me).  Thanks again for the info though.

Before you return it, write down the serial number, so you can verify that they send you a new one rather than the same one.  If a brand new item arrives DOA or fails shortly after you receive it, the seller should replace it with a brand new unit.  You paid for a brand new unit (not a refurbished unit), and that a brand new unit in perfect working condition is what you should receive.  Good luck.

Good suggestion!  I'll definitely do that.  Thanks!

[guysonic]

Does the R-09 have a HOLD function switch?

I missed mention of checking this for being in the ON positioin, which means it won't turn on until HOLD is OFF.

[jtblam]

R-09 does have a hold switch, but if it's in the "on" position and you try to power the unit up, the display tells you that the hold switch is on...

[gewwang]

If the retailer is good, just tell him your required date to have a working unit and he should offer overnight shipping to make sure you get a working unit in time.

[gewwang]

So I get an email from Chrissy saying her retailer won't send out a replacement unit. She has to buy a 2nd one and then wait til they verify the first one's a dud before getting a refund on the broken one.

Bogus.

[Brian Skalinder]

So I get an email from Chrissy saying her retailer won't send out a replacement unit. She has to buy a 2nd one and then wait til they verify the first one's a dud before getting a refund on the broken one.

Bogus.

Share the retailer so we know to avoid them?

[gewwang]

So I get an email from Chrissy saying her retailer won't send out a replacement unit. She has to buy a 2nd one and then wait til they verify the first one's a dud before getting a refund on the broken one.

Bogus.

Share the retailer so we know to avoid them?

I'll ask Chrissy if she minds sharing that info.

[neutrino]

So I get an email from Chrissy saying her retailer won't send out a replacement unit. She has to buy a 2nd one and then wait til they verify the first one's a dud before getting a refund on the broken one.

Bogus.

Maybe I'm reading into this wrong, but it doesn't seem wrong or odd to me for a retailer to ask for a product to be returned before sending out a replacement. Sounds like standard practice. Company issues an RMA for the bad product, you send it in, they process the RMA and return a hopefully good product. If you need a replacement shipped out immediately before returning the defective, I wouldn't hold it against the retailer for charging you. How else do they have any kind of collateral?
dB-

[gewwang]

So I get an email from Chrissy saying her retailer won't send out a replacement unit. She has to buy a 2nd one and then wait til they verify the first one's a dud before getting a refund on the broken one.

Bogus.

Maybe I'm reading into this wrong, but it doesn't seem wrong or odd to me for a retailer to ask for a product to be returned before sending out a replacement. Sounds like standard practice. Company issues an RMA for the bad product, you send it in, they process the RMA and return a hopefully good product. If you need a replacement shipped out immediately before returning the defective, I wouldn't hold it against the retailer for charging you. How else do they have any kind of collateral?
dB-

True. I think it just rubbed her the wrong way because she needs the unit soon and unless she buys 2 units and waits to see if they refund for the first one, she's at their mercy for resolving it and sending out a replacement which probably won't get to her in time for her next show. I'll just wait for her to reply here with the details.

[it-goes-to-eleven]

Maybe I'm reading into this wrong, but it doesn't seem wrong or odd to me for a retailer to ask for a product to be returned before sending out a replacement. Sounds like standard practice. Company issues an RMA for the bad product, you send it in, they process the RMA and return a hopefully good product. If you need a replacement shipped out immediately before returning the defective, I wouldn't hold it against the retailer for charging you. How else do they have any kind of collateral?
dB-

Advance replacements are simply good customer service and are one difference between good venors and medicore vendors.

It is an advance replacement and is done all the time.  Western digital does it with drives. The fact that seagate wasn't doing it was more than enough for me to ignore their products (and I still do since hearing their replacement drives are merely refurbs). WD takes your visa # and if they do not receive the bad drive within 14/30/whatever days you get charged..   

[coloartist]

I run an internet sporting goods store. I make people pay for the replacement item, unless I screwed up something. It just goes on their credit card, and the 90% of the time, the credit takes place before they ever get a bill.

It gets the goods returned alot quicker to me, because the customer wants the money. When I don't do this, the customer takes their time getting stuff back to me, if they ever even send it.