Topic: Neumann Repair Question

[KLowe]

Have a AK 20 that needs to be checked out.
anyone have any experiences with Neumann repair?

anyone have any contact numbers?  I'm sure I can just google it...but...if you have experiences to share I'd appreciate it.

[philR]

here ya go.  thanks to rick for this info.

Actually its done through Sennheiser... go here if you need service

http://www.sennheiserusa.com/newsite/mat_dev/eclipse/open-new.asp

or here's the service dept number

860-434-9190 ext 186

[KLowe]

perfect.  That is exactly what i was needing.

Thanks,


+T

[philR]

perfect.  That is exactly what i was needing.

Thanks,


+T

they were great to work with when i sent in my 140's.  decent prices too, and quick service.  good luck!

[anhisr]

Had a short in one of my active cables.  Sent it in on the 9th and got it back today, the 18th.  Fast.

[danlynch]

My 150s have been there for almost 3 weeks.  It took them about 10 days after the UPS delivery to give me a repair reference number.  The woman on the phone said they were "backed up" after the holidays, despite an email I received that said turnaround on simple repairs would be about 48 hours.
You might want to give them a call and see what kind of turnaround they can promise you.

[danlynch]

Found out today that the 150s are coming home to daddy today.   Sennheiser/Neumann charged me less than 200 to bring both back to factory specs and apparently they did a few other little things.
I've missed my boys, its been 3 weeks.

[OFOTD]

Sending in one of my KA100 lemo connectors as well as one of my active cables for repair.  Was told three weeks.   So much for a quick turnaround.   From the sound of things it seems that they only have one Neumann tech. 

[DSatz]

KLowe, back to your original problem--what was (or is) the matter with your figure-8 capsule, and has Neumann USA been able to help you with it? I'm just curious because I don't think that their U.S. facilities are equipped to do any response testing on microphones or capsules other than by ear, and Neumann in general stopped repairing capsules years ago--if one of their capsules has a serious defect, they replace it.

KM 100-series "active capsules" all share a common assembly which contains the front end of the amplifier circuit. In the event of a failure in that assembly, it (at least theoretically) could be repaired or replaced separately from "the capsule part of the capsule"--but I'm not sure what their policy is about that these days. (The only repair problem I've ever had with my KM 150s was a bad spring contact in one of the amplifiers, which prevented it from working with extension cables or their almost-right-angle swivel joint.)

--best regards