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Just got off the phone with SONY about the PCM M10 clock issue and here is what they advised.
Just got off the phone with SONY about the PCM M10 clock issue and here is what they advised.First off, they have no record of ANY complaints on this matter. No service memos and no returns have been performed because of this clock issue. I told them I was in the interesting position of having 3 of them that do not work. They said it has an internal battery [rechargeable lithium] (BT301) that may be discharged from shelf life. I am to plug in the unit with the supplied AC power supply and let that internal battery charge for a night....and then see if the clock issue is resolved. I have started the 'charging' now and will see what happens to all 3 units.If this doesn't work, they want me to send it in to the New Jersey facility so they can experience the new issue first hand.We'll see.
First off, they have no record of ANY complaints on this matter. No service memos and no returns have been performed because of this clock issue. I told them I was in the interesting position of having 3 of them that do not work. They said it has an internal battery [rechargeable lithium] (BT301) that may be discharged from shelf life. I am to plug in the unit with the supplied AC power supply and let that internal battery charge for a night....and then see if the clock issue is resolved. I have started the 'charging' now and will see what happens to all 3 units.
Every time I turn on my PCM-M10, I am required to reset the clock. This occurs even if charged batteries are kept in the unit. I know others who are experiencing the same issue. How can I stop this from happening? Is this a defective unit? Can a firmware update be issued to address this problem?
Thank you for contacting Sony Support.I'm sorry that the clock of the Linear PCM Recorder resets when it is turned ON. Based on the information you've provided, it appears that the unit require service. You can find the repair information and initiate a service at:http://eservice.sony.comThank you for your time.The Sony Email Response TeamC6MERon
Quote from: munichhilton on November 09, 2010, 04:44:32 PMFirst off, they have no record of ANY complaints on this matter. No service memos and no returns have been performed because of this clock issue. I told them I was in the interesting position of having 3 of them that do not work. They said it has an internal battery [rechargeable lithium] (BT301) that may be discharged from shelf life. I am to plug in the unit with the supplied AC power supply and let that internal battery charge for a night....and then see if the clock issue is resolved. I have started the 'charging' now and will see what happens to all 3 units.Well, they didn't check their records too carefully. I mailed their service system some time ago (not sure of the exact date) with the following:Quote from: aaronjiEvery time I turn on my PCM-M10, I am required to reset the clock. This occurs even if charged batteries are kept in the unit. I know others who are experiencing the same issue. How can I stop this from happening? Is this a defective unit? Can a firmware update be issued to address this problem?They responded on October 22nd:Quote from: Sony SupportThank you for contacting Sony Support.I'm sorry that the clock of the Linear PCM Recorder resets when it is turned ON. Based on the information you've provided, it appears that the unit require service. You can find the repair information and initiate a service at:http://eservice.sony.comThank you for your time.The Sony Email Response TeamC6MERonAs I am traveling, and needed the M10, I have yet to respond (or send it back). Not sure what I will do about it, actually. Not that big of a hassle (although irritating)...
In addition to this...what happens if there is a power failure during recording ? Do you lose everything ? Or does anything gets saved once it is recorded ?I am asking because I am switching from HI MD to something else. I have had 3 power failures on 3 different recorders. And everytime there is a failure I have lost the entire recording. The last time it happened ten minutes before a concert was over and I lost a 2 hour show. So I am fed up with Minidisc now.
Power failures are almost never a big deal when recording in WAV format. The data is written as it is recorded. How much effort it might take to recover - that depends on many factors, with emphasis on not a big deal.You may only lose a few seconds of buffer, from right before power was lost. However, some recorders are designed to save and shutdown cleanly (SD 7xx).
Does this unit have a direct line out , so you can connect it to a hifi set ?
Also , when using mic in , is there a setting for -20DB ( I assume there is but want to be sure ). Does this setting ( -20DB ) stay as a default , or do you have to set it manually everytime ?
Thanks for the answers !!Is the remote easy to deal with ? Judging on the pics it looks like you can't adjust the recording settings.Are the recording settings manual or digital ( like 15-16-17 etc. ) ?
Quote from: Ekib on November 14, 2010, 07:15:57 AMThanks for the answers !!Is the remote easy to deal with ? Judging on the pics it looks like you can't adjust the recording settings.Are the recording settings manual or digital ( like 15-16-17 etc. ) ?Remote is a piece of cake. No it does not have any ability to remotely adjust the levels.The recording level setting is analogue, not digital. I think all your answers to any further questions are in the instruction manual. That's how I did my homework before I went shopping.http://ws.sel.sony.com/PIPWebServices/RetrievePublicAsset/StepID/SEL-asset-177805/original/PCM-M10%20Manual.pdf
Sure thing . Here's a question that can only be answered by an user.How does the backlight work during a concert ? Is it really bright ? can you watch it from different angles ?I remember my old DAT , you really had to put it in a certain direction to be able to read the screen !