Topic: I cannot for the life of me get my nomad to connect to my computer

[Ccronks]

I've tried installing/reinstalling the software and drivers, I've tried downloading the latest versions of the programs, and nothing seems to be working.  It's a little frustrating, too, because it worked just fine before I reformatted.  Any ideas?  I've read the entire faq and can't seem to figure it out.  Thanks!

[bhtoque]

firewire or usb?

Have you tried another port? My jb3 only works on 1 of 3 firewire ports on my pc.

JAson

[Ccronks]

It's USB, and yes, I have tried it in all possible connections.

And now my computer is running slow as shit.

[bhtoque]

Have you updated your mobo's usb drivers?

JAson

[Brian Skalinder]

So you've done all of the following (from the archives):

[250] How do I connect my NJB3 to my computer for transferring recordings?

The documentation which comes with the NJB3 should address this question in more detail.  But basically, you need these components in place:

      [1] NJB3 firmware for the NJB3 to function
      [2] PC drivers to enable firewire
      [3] PC drivers to provide connectivity between Windows and NJB3
      [4] File Manager software to provide a view/edit interface to the NJB3


The NJB3 should come with [1] already on it (though you may wish to upgrade - see below).  Windows should have taken care of [2] already.  So now you need [3] and [4].

[3] There's a separate set of NJB3 drivers which must be installed on the PC in order for Windows to recognize the NJB3 over the firewire port/cable.  These drivers should have come on a CD with your NJB3.  Nomadness also hosts the driver upgrades (http://www.nomadness.net/modules.php?name=Downloads&d_op=viewdownload&cid=7).

[4] In addition to the drivers above which provide connectivity between Windows and the NJB3, you'll need another set of software to provide an interface that allows you as a user to view and edit the contents of the NJB3.  There are two options:  Creative's File Manager software (http://www.nomadness.net/modules.php?name=Downloads&d_op=viewdownload&cid=12) or Redchair Software's Notmad Explorer (http://www.redchairsoftware.com/notmad/trial.php).  FWIW, I use Notmad Explorer and think it's a far better piece of s/w, IMO.  Check out the trial, and if you like it - buy it.  It's only $20.


[260] I'm having connectivity and/or transfer problems.  Help!!

Go to Creative's Knowledgebase (http://us.creative.com//support/kb/), key "SID 8763" in the search field (without the quotes), and follow the instructions.  Hopefully that'll take care of it.  If not - give us a try in the TS.com Ask The Tapers forum or the NJB3Tapers Yahoo group.

Yes?

If so, also confirm you're installing the original drivers that came with the JB3 and not just the updates.  I vaguely recall someone in the past only installing the updates and having similar problems.  Installing the drivers from the CD that came with the JB3 fixed the problem.  But you've probably already done that.

FWIW, though it doesn't address your problem directly, I think the $20 or so is well worth it to get Red Chair Software's Notmad Explorer.

[Scooter]

I second the Notmad Explorer suggestion.  Haven't had one prob since i switched, had TONS using the Creative software...

[caymanreview]

i guess im gonna have to splurge on the notmad this time around with the jb3. though i never did have a problem with the creative software before, but ive got a new pc now

[dklein]

dustin - I'd swear you had to download the install from me last time around...does that sound familiar?

[Nate]

I've had problems connecting when I am using the AC power.   But it will work fine if I am running on battery power....and then plug in the AC after it connects.

Goofy

[Ccronks]

Hey thanks Brian.  I guess I should have clairified that the downloads on nomadness were not working (at least last night, I havent checked today), and SID 8763 came up with no search results on creative.com.  I'm gonna give it a shot again today since I have no homework

[Nick Graham]

I tried everything listed in the archive, spent $20 on Notmad, downloaded every updated driver, firmware, etc. and never got my JB3 to do a damn thing via USB. Then I spent $50 on a firewire card and everything ran perfect.

Must be computer dependant, but USB seems to be about a million times less reliable.

[Ccronks]

Whew, well I spent some time on the phone with the people at Creative this afternoon (and they actually sounded halfway intelligent), and what I needed to do was disable the realtime virus protection.  That halfway worked, so next I tried installing after booting up with nothing running (essentially safe mode, but not really).  It was baically a struggle all afternoon to find the right drivers that worked with the right program.  What happened was that I'd get the drivers working, but then the program would come up saying "Creative play center has encountered an error and needs to close" then the tell Microsoft about this problem stuff.  Then I would get the programs working and the drivers wouldn't.  Finally I messed around with some stuff and FINALLY got it to work, so I'm happy I can convert some of my tapes now  

Thanks for all your help everyone.  I don't know if you want to add the fact that real time virus protection should be disable before installing the software, but that's what looked to be the problem for me.


Oh, and I just got another battery on ebay, so I'm totally back in business

[jkoch]

fwiw the one time i had a problem was with the red chair notmad software. it created a dropout in the recording that was not on the master. i transferred it again and it worked fine. i've never had this problem with the original creative software.

[jkoch]

also just discovered the notmad red chair software is jb3 specific. you cannot use it with multiple jb3s unless you buy it multiple times

[Brian Skalinder]

also just discovered the notmad red chair software is jb3 specific. you cannot use it with multiple jb3s unless you buy it multiple times

I ran into this situation when I recorded RockyGrass with two different JB3s and tried to transfer.  Upgrading to Notmad Explorer Universal Edition ($10, maybe?) solved the problem - UE works with any number of Creative devices regardless of model designation.  Well worth it, IMO, if you have the need or if you're just now buying and think you might get another Creative device in the future for recording or playback.